📍 Shoppers / Checkout Everywhere Shoppers / Orders / Cancellations, Returns & Claims Cancellations, Returns & Claims Learn about cancellations, returns and claims for orders through Checkout Everywhere Page Contents Click to expand. Cancellations, Returns & Claims Bolt facilitates order placement on your behalf and cannot process returns or cancellations once an order has been confirmed by the merchant. You must contact the merchant directly to request a cancellation or return. You must also contact the merchant directly to request refund, exchange, or replacement when the item is defective, missing, damaged, not as described, or shows signs of usage.