Shipping

What is the processing time for my order?

All orders are processed within 1 to 3 business days¹ after receiving your order confirmation email. Bolt sends you a notification once your order has shipped.

When will I get my order?

It typically takes 3–7 days for Delivery in the continental United States from the time of shipment. If you have not received your order within 10 business days after placing it, please contact support.boltcollective@bolt.com.

Do you ship internationally?

We do not offer international shipping to any countries outside of the United States of America.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities in the United States! They will pick, process, and ship your order.

My order should be here by now, but I still don’t have it. What should I do?

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support.boltcollective@bolt.com with your order number.

How do I track my order?

Bolt sends you an order tracking email as soon as the order is shipped. If you have any questions about your tracking or shipment, reach out to us at support.boltcollective@bolt.com.

I received a wrong/damaged product, what should I do?

We’re so sorry that the product you ordered arrived damaged. Reach out to us at support.boltcollective@bolt.com within seven (7) days of receiving your order and include all of the following details:

• Photos of the damaged product
• Your order number
• Any other details that you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t typically offer returns, but if there’s something wrong with your order, please reach out to us at support.boltcollective@bolt.com!

Do you offer refunds?

Refunds are typically only offered to customers that receive wrong or damaged items.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts available. You can find sizing charts for every item listed on our store under the product description. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, follow our wrong or damaged items steps and we’ll find a resolution for you!

My product was wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support.boltcollective@bolt.com within seven (7) days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What is your return address?

Reach out to us at support.boltcollective@bolt.com with your order number, and we’ll provide instructions for a return.