📍 Mobile / Get Started / Verify Identity Verify Identity Learn how to complete the identity verification process. Page Contents Click to expand. The identity verification is required by financial regulators. Once completed, you can get access to Bolt financial products and connect a bank to your Bolt account. 1. Start Verification Log in to Bolt SuperApp. On the Home screen, tap Bank/Card. Enter your phone number. Enter the verification code sent to your phone. Tap Let’s verify and Continue. 2. Upload ID Tap Begin verifying. Choose your ID type: Driver License State ID Passport Municipal ID Passport Card Permanent Resident Card Place the front of your ID in the frame to take a photo. The app takes the photo automatically. If required, take a photo of the back of your ID. Tap Use this photo to proceed or Retake photo to try again. 3. Complete Facial Verification Tap Get started. Take three selfies: Front Left Right Tap Continue. 4. Fill In Information ▶ Complete the personal info questionnaire. First name Last name Birthdate Social Security Number (SSN) Employer name Occupation Industry Citizenship Expected Monthly Deposits Expected Monthly Withdrawals Purpose of Account Annual Income Phone number Street address Apartment / Suite (optional) City State Postal Code 5. Provide Proof of Address If the document you used for identity verification does not show your current address, you may be asked to upload a proof of address. Accepted documents include: Utility bill Bank statement Mortgage or property tax document To submit your proof of address: Tap Upload if the document is stored on your device, or tap the Camera button to take a photo. Review the scan: Tap Retake to try again. Tap Keep Scan to proceed. Tap Save and Submit to complete the upload. 6. Complete Verification Tap Continue, then Done. Important: Once vericiation process is complete, you will recieve a push notification if notifications are enabled. Applications may not be approved due to incomplete information, verification issues, or eligibility requirements. If you believe there was a mistake, please reach out to our support team at compliance@bolt.com.
