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  • eCommerce Platform Setup

    Latest Plugin Versions

    Platform Bolt Plugin Version
    BigCommerce N/A
    Magento 1 (EOL Feb 2021) 2.9.0
    Magento Commerce (M2) 2.19.0
    NetSuite 2.1.0
    Salesforce Commerce Cloud 20.2.0
    Volusion 1.0.2
    WooCommerce 2.13.1


  • NetSuite

    Order Review and Status Changes

    Orders processed through Bolt transition through the following Statuses:

    Status Description
    Authorized Orders are set to a status of authorized when it is ready for capture or void. Auto-capture is enabled by default.
    Canceled Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days.
    Completed Orders are set to a status of completed when Bolt captures an authorized transaction.
    Reversibly Rejected Orders are set to a reversibly rejected status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either force-approve or confirm the rejection from the Bolt Merchant Dashboard. Deferred orders are canceled if no action is taken within a few business days.
    Rejected Irreversible Orders are set to a rejected irriversible status when Bolt has confirmed order is fraudulent.
    Failed Orders are set to a status of failed when an order is identified as fraudulent (irreversibly rejected).


  • Connect Klaviyo with Bolt

    Connecting Bolt with Klaviyo requires your ecommerce platform to have the Klaviyo integration already installed and set up. 1. Complete Klaviyo Integration Setup Use the following guides by Klaviyo to set up your Klaviyo integration. BigCommerce Magento Magento Commerce Salesforce Commerce Cloud Volusion WooCommerce 2. Set up Bolt Use the Platform Guides to add Bolt to your store. BigCommerce Magento Magento Commerce Salesforce Commerce Cloud Salesforce SFRA Volusion WooCommerce 3.


  • Issue Refunds for NetSuite

    Merchants should issue refunds from within the NetSuite Console. Bolt recommends using NetSuite’s Official Documentation to complete this action.


  • Place Phone Orders for NetSuite

    Merchants should issue refunds from within the NetSuite Console. Bolt recommends using NetSuite’s Official Documentation to complete this action.


  • Set Up Bolt for NetSuite

    The following setup guide pertains to merchants who want to use NetSuite for their operational activities. In this scenario, Bolt NetSuite passes data directly from Bolt to NetSuite. For other integration scenarios that involve a third-party connector (Celigo, Folio, etc), refer to your connector’s installation guides instead. How to Install Before beginning installation, reach out to your Customer Success Manager to get set up with another division on your account.¬†You must also add NetSuite’s IP addresses to the Bolt Merchant Dashboard.


  • Void Transactions for NetSuite

    The Void button in NetSuite is only available when the transaction is put into the Review state By Bolt. Contact Bolt Support if you need to void a transaction. When a transaction is Completed the Void button will be removed from the NetSuite UI.