Issue refunds via the Bolt Merchant Dashboard or through your eCommerce platform’s order management system.
Do not issue refunds via the dashboard for an alternative payment method (APM) or payment services provider (PSP).
Refunds by Platform
Refer to each eCommerce platform’s official documentation when issuing refunds from their admin console.
- Magento 1
- Magento Commerce
- NetSuite ERP
- Salesforce Commerce Cloud
You can also refer to the Platform Operations section of our documentation for any unique steps available for your eCommerce Platform.
Merchants must wait for the transaction to be settled before issuing a refund. Issuing a refund before settlement presents an error stating the refund could not be completed.
Depending on your merchant agreement, some of the fees Bolt collected on the transaction may be eligible for refund. Refer to our documentation on fee refunds, or contact your Customer Success Manager with questions about your specific fee structures.