📍 Bolt Help / Operations / Orders & Refunds / Issue Refunds

Issue Refunds

Bolt strongly recommends that you utilize your eCommerce platform’s order management system to issue refunds. This action triggers Bolt to issue a refund to the shopper. Bolt retains both the processing fee and Bolt fee on refunded transactions.

Refunds by Platform

Refer to each eCommerce platform’s official documentation when issuing refunds from their admin console.

You can also refer to the Platform Operations section of our documentation for any unique steps available for your eCommerce Platform.

Processor Limitations

Authorize.net

Merchants must wait for the transaction to be settled before issuing a refund. Issuing a refund before settlement presents an error stating the refund could not be completed.

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