📍 Bolt Help / Operations / Fraud & Risk / Confirm Order Rejection

Confirm Order Rejection

Merchants can confirm Bolt’s fraud decision while an order is in the Recently Rejected status. This action is called a confirming a rejection.

How to Confirm an Order Rejection

  1. Log into the Bolt Merchant Dashboard.
  2. Select Transactions at the top of the page.
  3. Locate the transaction that you are looking to refund. You can search on: customer name, order number, Bolt transaction ID, or customer email.
  4. Select the transaction to open the transaction details. Note that only transactions with a status of Recently Rejected can be confirmed.
  5. Select Confirm Rejection.
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