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Support Hours, Tickets, & Chat

The Bolt Support team is available on weekdays, Monday through Friday, from 8:30 AM - 9:00 PM ET. You can contact a Bolt support representative by chat, email, or ticket submission.

We are not affiliated with the (formerly Taxify) rideshare app.

Contact Methods

1. Chat

You can chat with a Bolt Support Engineer live, Monday through Friday, from 10 AM - 9 PM ET.

  1. Log in to the Bolt Merchant Dashboard.
  2. Select the Support widget.
  3. Choose Chat With Us

2. Email

You can contact Bolt’s Support Team at

Ticket Management

You can review your existing active tickets from the Zendesk ticket portal. This portal requires using a separate Zendesk username and password. If you do not have an account, select Sign in > Sign up.

How to View Tickets

  1. Log in to the ticket portal.
  2. Select your Username > My Activities.
  3. Select a row or search for your ticket.

ticket view

Submit a Ticket

  1. Log into the Bolt Merchant Dashboard.
  2. Select the floating Support/Chat widget.
  3. Fill out the form or leave a message, detailing your issue. You may also provide any relevant attachments.

Leaving a message during live chat hours creates a ticket on your behalf.

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