Bolt represents merchants for all fraud-related disputes by default. However, eligible merchants can upgrade their dispute coverage by joining Bolt’s dispute consultancy program, which includes non-fraud chargeback representation.
Allowing Bolt to handle disputes can benefit merchants by:
- Protecting or improving the merchant’s authorization rate
- Improving payment-step conversion rates
Chargeback Handling Process
1. Fraudulent Chargebacks
Bolt handles fraudulent chargebacks by default. See disputes overview.
2. Non-Fraudulent Chargebacks
Merchants enrolled in Bolt’s chargeback consultancy program can submit a request form to Bolt Support for chargeback representation. Merchants should include all relevant documentation outlined in Bolt’s merchant dispute guide. This enables Bolt to win more disputes on your behalf.
- Merchant must have <20 merchant-liable disputes per month to qualify