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Braintree Disputes

Prerequisites

Bolt requires limited access to your payment processor portal to handle disputes. To grant such permissions, see these steps.

Braintree Dispute Lifecycle

Step Shopper Action Merchant Action Bolt Action Notes
1 Submits retrieval request Forwards required documentation to Bolt Reaches out to merchant Response Timelines
2 Initiates first chargeback None Reviews merchant documentation and determines liability.
3 None None Represents merchant
Dispute Outcome Optionally contest Optionally contest Reimburses chargeback funds & fee via invoice if merchant won. Decided by card-issuing bank
4 None None Represents merchant in pre-arbitration
Arbitration Outcome None None Reimburses chargeback funds & fee via invoice if merchant won. Decided by Braintree

Reimbursement

Reimbursements are deducted from your monthly Bolt invoice once the chargeback reaches a lost, accepted, or expired status. See all dispute statuses.

Invoice Example

The following example is an invoice for a merchant using Braintree as their processor. The Fraud Disputed Chargeback line item is deducted from the total Bolt Platform Fee for that given month.

bolt invoice braintree

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