Risk Assessment Scoring
Bolt’s Fraud Protection and Chargeback Guarantee products work together to assess transactions for fraud and protect the merchant.
Risk Assessment Scoring decouples risk scoring from indemnification.
Without Fraud Protection
For merchants who don’t use Bolt’s Fraud Protection, risk scoring can:
- Educate you about what makes a transaction risky
- Provide insights on why shoppers initiate chargebacks
- Help you become more fraud-aware and reduce losses to fraud
- Introduce you to the benefits of Fraud Protection, in which our team handles all aspects of risk evaluation, chargebacks, and disputes on your behalf
With Fraud Protection
For merchants who use Bolt’s Fraud Protection, risk scoring can:
- Provide more insight into how our team decides whether a transaction is risky
- Help you understand how we determine whether or not to indemnify a transaction
- Provide more transparency on fraud signals on a per-transaction basis
Bolt only provides risk scoring for card transactions. Alternative payment method transactions are not assessed for risk.
- Access risk scoring insights all in one place on the Bolt Merchant Dashboard
- Use this data for more accurate and efficient manual reviews
- Retain full ownership of customer relationships
How it Works
Each merchant-liable card transaction includes a risk assessment score and a breakdown of the influencing factors. These scores and factors come from the same models that power Bolt’s Fraud Protection product.
Our models use hundreds of indicators about each transaction and data across our network to assess risk. To indicate why a transaction received a certain score, we identify the factors with the highest impact on the score.
The Risk Assessment Score is a number between 0 and 1000.
Scores between 900-1000 are the riskiest, with an average of >90% of these transactions resulting in fraud.
|0-500||Normal||No significant risk factors detected.|
|500-750||Medium||Some possible risk factors detected.|
|750-1000||High||Multiple or significant risk factors detected.|
Weighted risk factors influence the risk score.
The multiplier by the factor name tells you how much this factor impacted the overall risk score.
The following factors can impact risk score:
|Address verification||Does the entered credit card address match the stored address?|
|Card verification||Does the entered CVV match the stored CVV?|
|Transaction amount||How much money is involved in the transaction?|
|Number of items||How many items were purchased?|
|Credit card tenure since first transaction||How long has it been since the first transaction on this credit card?|
|Email tenure since first transaction||How long has it been since this email account was created?|
|IP tenure since first transaction||How long has it been since the first transaction associated with this IP address?|
|Credit card last used (successful)||How long has it been since the last successful card transaction?|
|Credit card last used (declined)||How long has it been since the last declined card transaction?|
|Email last used (declined)||How long has it been since this email address was used for a declined transaction?|
|Credit card authorization attempts||How many card authorization attempts were involved in this transaction?|
|Email fraudulent disputes||Has this email address been associated with fraudulent disputes?|
|Cardholder’s name in email||Does the email address contain the cardholder’s name?|
|Postal codes associated with email||How many postal codes are associated with this email?|
|Known fraudulent orders||Does Bolt have record of any past fraudulent orders?|
|Deletion behavior||Did the user display suspicious deletion behavior during checkout?|
|Input behavior||Did the user display suspicious input behavior during checkout?|
|Mouse movement||Did the user move the mouse offscreen while entering the credit card number?|
View Risk Scores
Risk Scores are available in the Bolt Merchant Dashboard.