As a merchant, you can provide shoppers with SMS updates that point to your store’s branded order tracking page. Order tracking pages add a layer of visibility for the consumer and reduce your number of support tickets related to orders en-route.
The following table depicts all of the events that trigger an SMS update to your shopper for their order. Notice that each message includes a link to your branded order tracking page.
|Order Placed||Thank you for ordering from Store Name! You have opted in to receive delivery notifications about your order. Reply PAUSE anytime to opt out. View details at bit.ly/8vwnqow Questions? Contact email@example.com (Order ID: 12345)|
|Shipped||Your order from Store Name is on its way! Estimated arrival Mon, April 2nd. Track at bit.ly/8vwnqow|
|Out for Delivery||Your order from Store Name is out for delivery today! Track at bit.ly/8vwnqow|
|Delivered||Your order from Store Name has been delivered! From FedEx: “Delivered (Left at garage. Signature Service not requested.)” View details at bit.ly/8vwnqow Questions? Contact firstname.lastname@example.org (Order ID: 12345)|
Bolt can also leverage EasyPost for order tracking in the event your preferred courier is not supported by AfterShip; review their courier list for a breakdown of their supported couriers.