Tickets - Login

Externally Marked BigCommerce Orders

On rare situations, an order that is successfully placed in Bolt doesn’t immediately push to BigCommerce. We resolve this by proactively identifying these orders and then creating them in BigCommerce by using the BigCommerce Application Programming Interface(API). Orders created via the BigCommerce API are marked as coming from external in your BigCommerce dashboard.

If you notice a high number of external orders in your BigCommerce dashboard, please email Bolt Support.