Order Review and Status Changes
When a user places an order, the initial order status is “Pending” and the record of Payment Type “PENDING” is stored in the order Payment Log. The following are the potential order statuses and payment log types that can take place past this:
DEBIT | AUTHORIZE | CAPTURE
When Bolt approves the order, the status will be updated to
Processing. If you enable
auto capture, payment is captured at this point and the payment type
DEBIT is recorded in payment log. Otherwise, the payment is authorized and the payment log type is
Capturing of the authorized transactions is triggered from the Bolt Merchant Dashboard. After the authorized transaction gets captured the record of type
CAPTURE is added to the payment log.
When Bolt suspects the transaction is likely a fraud, Bolt rejects the transaction. In this case, the order status will not be updated, it stays at
Pending, but the record of
REVIEW type is added to payment log. You may either force approve or confirm rejection of the transaction in the Bolt Merchant Dashboard.
When Bolt is confident an order is fraud, Bolt irreversibly rejects the transaction. In this case, the status will be updated to
Payment Declined and record of type
DECLINED added to the payment log.