Salesforce SFRA

Order Review and Status Changes

As Bolt processes the order, it transitions through several different statuses:

SFCC order status SFCC payment status Bolt Status Description
New Not Paid Pending The order is created in Bolt but is under fraud review. Payment is not yet captured.
New Not Paid Authorized The Bolt transaction has passed fraud review and the transaction is authorized. Payment is not yet captured.
New Paid Completed The Bolt transaction is fully captured.
New* Partially Paid Authorized The payment amount is partially captured.
New* Paid Completed The payment amount is fully captured.
New* Partially Paid Completed The payment amount is partially refunded.
Cancelled Not Paid Completed The payment amount is fully refunded.
Cancelled Not Paid Cancelled The Bolt transaction is voided.
Cancelled Not Paid Rejected_irreversible The Bolt transaction is rejected for fraud.
New* Not Paid Rejected_reversible The transaction is suspected of being fraudulent, but the merchant may force override the decision.
New* Not Paid Authorized The Bolt transaction has been force-approved by the merchant and the transaction is authorized. Payment is not yet captured.

Platform Operations

Capture Payments for SFRA
How to capture payments for Salesforce Commerce Cloud.
Issue Refunds for SFRA
How to issue refunds for Salesforce Commerce Cloud.
Place Phone Orders for SFRA
How to place phone orders for Salesforce Commerce Cloud.
Void Transactions for SFRA
How to void transactions for Salesforce Commerce Cloud.