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Issue Refunds for NetSuite

Merchants should issue refunds from within the NetSuite Console. Bolt recommends using NetSuite’s Official Documentation to complete this action.

Cash Sale Refunds

Prerequisites

  • Sales order must be captured
  • order must be fulfilled and billed

How to Refund a Cash Sale

  1. Navigate to Transactions > Sales > Enter Cash Sales > List.
  2. Select View next to the Cash Sale for which you need to create a Refund. Cash Sales must be created from the Sales Order made via Bolt.
  3. Select Refund on the Cash Sale and Save.
  4. Scroll to the bottom and select the Bolt tab to verify the Bolt refund.
  5. Log into the Bolt Merchant Dashboard.
  6. Switch to your NetSuite integration division.
  7. Review your transactions from the Transactions tab.

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