NetSuite

Order Review and Status Changes

Orders processed through Bolt transition through the following Statuses:

Status Description
Authorized Orders are set to a status of authorized when it is ready for capture or void. Auto-capture is enabled by default.
Canceled Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days.
Completed Orders are set to a status of completed when Bolt captures an authorized transaction.
Reversibly Rejected Orders are set to a reversibly rejected status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either force-approve or confirm the rejection from the Bolt Merchant Dashboard. Deferred orders are canceled if no action is taken within a few business days.
Rejected Irreversible Orders are set to a rejected irriversible status when Bolt has confirmed order is fraudulent.
Failed Orders are set to a status of failed when an order is identified as fraudulent (irreversibly rejected).

Platform Operations

Issue Refunds for NetSuite
How to issue refunds for NetSuite.
Place Phone Orders for NetSuite
How to place phone orders for NetSuite.
Void Transactions for NetSuite
How to void transactions for NetSuite.