Magento Commerce
Order Review and Status Changes
As Bolt processes the order, it will transition through several different statuses:
| Magento Status | Description |
|---|---|
| Payment Review | Orders are set to a status of payment review when a shopper places an order on your Magento store. |
| Processing | Orders are set to a status of processing when Bolt approves the order. If you have Bolt enable ‘auto-capture’, the payment is captured at this point. Otherwise, the payment is captured when you issue an invoice. |
| Deferred | Orders are set to a deferred status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either force-approve or confirm the rejection from the Bolt Merchant Dashboard. Deferred orders are canceled if no action is taken within a few business days. |
| Canceled | Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days. |
Transaction Void and Payment Refund
When an authorized transaction is canceled (voided) from the store admin the order is put in Canceled state.
After a refund (Credit Memo) is issued the order status gets set to one of the following:
- Complete: if the payment was partially refunded
- Closed: for completely refunded order payments
Platform Operations
How to issue refunds for Magento Commerce.
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How to place phone orders for Magento Commerce.
How to void transactions for Magento Commerce.