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Submit a Manual Dispute

Merchants can submit disputes manually for transactions with a completed or authorized status from the Bolt Merchant Dashboard. This action is only for transactions using payment methods that do not already have automated dispute ingestion set up with Bolt.

List of Payment Methods with Manual Dispute Ingestion:

Disputes must be submitted to Bolt within 7 days of the initial dispute notice from the payment processor. See our disputes article collection for more information.

How to Submit a Manual Dispute

  1. Log into the Bolt Merchant Dashboard.
  2. Navigate to Transactions.
  3. Select a transaction from the table that is either in a completed or authorized status.
  4. Select the Available Actions dropdown.
  5. Choose Submit Manual Dispute.
  6. Complete all of the following fields:
    • Currency: Default USD
    • Dispute Amount: The total value being disputed (e.g., 15.23)
    • Dispute Reason: The reason the shopper has initiated the dispute
    • Dispute Notice: The original document (e.g., email or phone record) of the dispute notice.
    • Proof of Delivery: The carrier’s documentation for the delivery.
    • Other: Any other relevant attachments. submitting-a-manual-dispute
  7. Select Submit.

You can submit more than one dispute per transaction. Dispute submissions are reviewed within 48 hours.

How to Check Dispute Status

You can review the status of all disputes associated with a transaction from it transaction detail’s view.

  1. Log into the Bolt Merchant Dashboard.
  2. Navigate to Transactions.
  3. Select a transaction from the table that has a dispute.
  4. Scroll to SUBMITTED DISPUTE DETAILS.
  5. Review the Status field.
    • Pending Review: The dispute has not yet been reviewed; reviews are conducted within 48 hours after submission.
    • Approved: The dispute has been approved.
    • Denied: The dispute has been denied. To win more disputes, see our Merchant Disputes Guide. submitting-a-manual-dispute

Email Notifications

You can opt-in to receive notifications on the status of your disputes by enabling the Chargeback notification for your user profile. For more details, see our Manage Users & Notifications guide.

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