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Recharge a Shopper

Bolt allows merchants to recharge existing customer using the payment information on file. Merchants may recharge a card for many reasons, for example, additional charges or recharging a voided transaction. Because recharges require an existing transaction, recharges cannot be processed on a different card.

How to Recharge a customer

  1. Log in to the Bolt Merchant Dashboard.
  2. Select Transactions.
  3. Select an order to open the Transaction Details modal.
  4. Select Recharge Customer.
  5. Complete all corresponding fields and select Charge.

Merchants can recharge a shopper for an order that has been rejected as long as the initial auth was accepted.

Important Considerations

There are several important points you should consider when issuing a recharge.

  • Transactions do not sync with your e-commerce platform.
  • Recharge transactions are not indemnified for fraud by Bolt.
  • No Bolt fees are charged on recharge transactions.
  • Orders are auto-approved after successful authorization as they don’t undergo any risk review.