📍 Bolt / Merchants / Onboarding Guides / Bolt Merchant Dashboard Guides / Manage Internal Devices

Manage Internal Devices

Merchants should discourage their customer service agents from creating or logging into Bolt Accounts on behalf of shoppers to mitigate security risks. One way to do that is to disable account-based checkout on company devices through the Bolt Merchant Dashboard’s Device Management feature.

While disabled, agents are presented a login error when attempting to load the Bolt Checkout modal. This encourages customer service agents to either use guest checkout to assist shoppers or use the recommended backoffice order fulfillment workflows instead of placing orders through the storefront on behalf of a shopper. Using the recommended fulfillment workflows also ensures a higher rate of order indemnification.

Need to access a personal Bolt Account for shopping? Open an Incognito/Private browser session to log in to your account.

How to Enable Device Management

This setting is enabled by default; once a customer service agent logs into the Bolt Merchant Dashboard on their device (e.g., a work laptop), cookies are installed to disable account-based checkout for that browser.

  1. Log in to the Bolt Merchant Dashboard.
  2. Navigate to Help Center > Device Management.
  3. Toggle Enable Guest-Only Checkout for this device to enabled.

Device Management

How to Re-enable Devices

Customer service agents must log in to the Bolt Merchant Dashboard to re-enable device management whenever cookies are cleared from their device. Once logged-in, the cookies needed are re-installed automatically.

Limitations

  • Not compatible with the Safari web browser
  • Requires activation across all individual devices a customer service agent uses to assist shoppers with backoffice orders
  • Not supported by incognito or private browser tabs
  • Must be re-activated whenever cookies are cleared on the device
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