Bugs & Feature Requests FAQ
Checkout Everywhere is not working at all - what should I do?
Please contact your partner manager or our support team via firstname.lastname@example.org for further investigation if it is a critical issue that needs immediate action or not.
Something in Publisher Portal is not working - what should I do?
Please report a bug.
I found a bug - where can I report it?
Whenever you find a bug, please reach out via our support email email@example.com with a precise description and ideally a screen video. By that you help us understanding, investigating and fixing the bug faster. Please also include information when and on which url the bug appeared and what system (mobile or desktop, version, system software, etc.) you are using.
Tip: Before reporting a bug, always let some of your colleagues try to recreate it. Many bugs magically disappear like that.
How fast will bugs be fixed?
It depends on the severity of the reported bug. Whenever a bug is critical to your business, we will make sure to fix it with a priority and short-notice. Please be aware that in order to be able to release important business-relevant product improvements regularly, we can’t fix all bugs with the same pace and will risk to move some of them to our backlog.
How will I notice if my reported bug is fixed?
Checkout Everywhere is informing on a regular basis about all bug fixes under Product Updates & Announcements. If the reported bug was business critical, you will receive a direct notification immediately once it has been fixed.
There is something wrong with a specific merchant’s information - what should I do?
Please reach out to our support team via firstname.lastname@example.org for further investigation.
I have a request for a new feature. Who can I reach out to?
Best way to address your ideas is by talking to us during regular strategy meetings or reach out via email@example.com. We will review all your requests and evaluate if it matches our product strategy.